Turbopass Reviews | Read Customer Service Reviews of turbopass.com
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Turbopass Reviews
579 • Great3.8
VERIFIED COMPANYIn the Cultural Tours Provider category
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Reviews 3.8
579 total
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HA Harris 7 reviews DK 2 days ago VerifiedIt was good experience though got a hassle. .
It's a great experience, just had problem in the Roman forum when we reached to enter the gate from a long queue and told us that I need to get ticket for my 15 year old son, I ordered three tickets but sent 2 tickets and said just need to show ID or passport for my underage son. So, we went out from the queue and looked for a ticket both and asked for a ticket ticket for my 15 year old son and went back to get inside.
Date of experience : July 21, 2024
Reply from Turbopass
A day ago Hello,
Thank you for your review.
Collecting the Colosseum tickets is required by the Colosseum. We point out in your documents that the child ticket must be picked up at the ticket office before visiting. We regret if this information did not reach you.
Still, we are pleased that you had a great time with your Rome City Pass.
Best regards
Your Turbopass team
Nice and easy
Great help if you are visiting Rome, it was easy to book all tickets, easy to communicate and everything is explained quite well.
Date of experience : July 18, 2024
Reply from Turbopass
2 days ago Hello Bilan,
Thank you for your review.
We are glad you enjoyed the Rome City Pass.
Best regards
Turbopass Team
Not user friendly
Here are a lot of bureaucracy with tickets. If I have booked my visit time (Vatican museums, Pantheon or Saint Angelo for egzample) online and received vouchers via email, why should I go to the tourist stations, wait in a ques and collect additional documents? I'm just wasting my time! It is not user friendly, I dislike this
Date of experience : July 19, 2024
Reply from Turbopass
Jul 19, 2024 Hi, thank you for sharing your feedback. We're sorry to hear about the inconvenience you faced with the ticket collection process. We understand that having to visit additional locations and wait in line can be frustrating.
We’re continually working to streamline our processes to make things more user-friendly. Your feedback is invaluable in helping us improve. If you have any more questions or need assistance, please don’t hesitate to reach out.
Best regards,
Turbopass Team
Easy to order, highly recommended
Easy to order. Multiple options which are quite easy to find and select.
Easily paid by banktransfer.
Delivered fast the next day via email.
All in all i highly recommend this!
Date of experience : July 23, 2024
Reply from Turbopass
2 days ago Hello Nicole,
Thank you for your review! Your feedback is very important to us and helps us continuously improve our services. We appreciate you taking the time to share your thoughts with us. If you have any further comments or questions, please don't hesitate to contact us. Thank you again!
Best regards
Turbopass-Team
The options for the attractions had a great selection, looking forward to the trip!
The options for the attractions was wonderful, but I would have liked to have been able to order all the passes at one time. We are going to three cities in Italy, and I had to purchase each separately -
Date of experience : July 21, 2024
Reply from Turbopass
4 days ago Hello, thank you for your feedback!
We're thrilled to hear that you found our selection of attractions impressive and that you're looking forward to your trip. We understand that having to purchase passes separately for each city can be a bit inconvenient.
We appreciate your suggestion and will look into ways to streamline the process for future customers.
Have a fantastic time exploring Italy!
Your Turbopass Team
Excellent pass
Excellent pass, excellent customer service!
I accidentally booked ours for a week later than we were actually in Venice, and they fixed it for me very quickly, and updated our passcodes, which they were under no obligation to do.
Date of experience : June 23, 2024
Reply from Turbopass
4 days ago Hello, thank you for your wonderful review! We’re thrilled to hear you had a great experience with both the pass and our customer service. It’s fantastic to know that we could quickly resolve the issue with your booking and update your passcodes.
We appreciate your kind words and hope you enjoyed your time in Venice. If you need anything in the future, we’re always here to help!
Best regards,
Your Turbopass Team
Roma pass
I purchased my tickets and a global shut down happened. Our flights got cx and they couldn’t rebook my tickets to the site in rome. Then gave me a link to rebook which I did. Upon arrival in 96 degrees. I waited for my time. Then they informed me i had to pay because i did not have physical card for the roma pass. Which I did pay. Would not book this again.
Date of experience : July 18, 2024
Reply from Turbopass
3 days ago Es tut uns sehr leid zu hören, dass du so eine enttäuschende Erfahrung gemacht hast. Dein Feedback ist uns sehr wichtig und wir möchten uns aufrichtig für die entstandenen Unannehmlichkeiten entschuldigen.
Es ist bedauerlich, dass die globale Situation deine Reisepläne beeinträchtigt hat und dass es Probleme mit der Umbuchung deiner Tickets gab. Auch dass du bei deiner Ankunft zusätzliche Kosten tragen musstest, weil du keine physische Karte für den Roma Pass hattest, ist äußerst ärgerlich.
Wir verstehen, dass dies deine Erfahrung negativ beeinflusst hat und es entspricht nicht dem Service, den wir unseren Kunden bieten möchten. Wir möchten dir versichern, dass wir deine Rückmeldung sehr ernst nehmen und daran arbeiten werden, solche Probleme in Zukunft zu vermeiden.
Best regards
Your Turbopass-Team
Excellent service
Excellent service, speed and security.
I had a problem with the date of the ticket to Acropolis, I sent an email and the next day it was correct.
Date of experience : July 17, 2024
Reply from Turbopass
3 days ago Thank you very much for your great feedback! We are very happy to hear that you are satisfied with our service, speed and security.
We are sorry that there was a problem with the date of your ticket for the Acropolis, but we are glad that we were able to solve it quickly and to your satisfaction. Your positive feedback motivates us to continue to do our best.
We wish you a fantastic time on your trip and will be happy to answer any further questions or concerns you may have.thank you for your great feedback! We are very pleased to hear that you are satisfied with our service, speed and safety.
We are sorry that there was a problem with the date of your ticket for the Acropolis, but we are glad that we were able to solve it quickly and to your satisfaction. Your positive feedback motivates us to continue to do our best.
We wish you a fantastic time on your trip and will be happy to answer any further questions or concerns you may have.
Best reagrds
Your Turbopass-Team
Cover the most attractions
Cover the most attractions, convenience, I used 6 days pass, don’t need rush among museums
Date of experience : June 16, 2024
Reply from Turbopass
4 days ago Hello, thank you so much for your positive review! We’re thrilled to hear that you enjoyed using the 6-day pass and that it allowed you to cover many attractions comfortably.
We’re glad you appreciated the convenience and were able to explore the museums at your own pace without feeling rushed.
We look forward to assisting you on your future travels and hope to welcome you again soon!
Best regards,
The Turbopass Team
Easy to do
Easy to do, good tour guide, got exactly what we expected.
Date of experience : June 16, 2024
Reply from Turbopass
4 days ago Hello, thank you for the great feedback! We're thrilled that you found everything easy and enjoyed the tour guide. We’re glad we met your expectations.
Best regards,
Turbopass team
I've paid 30 Euro for my 18 years old…
I've paid 30 Euro for my 18 years old son in acropolis. It Is not correct as he must entry for free.
I had to collect public bus ticket paying a ticket to go.
There Is not a real advantage in my opinioni in buying this ticket.
Date of experience : July 03, 2024
Reply from Turbopass
Jul 8, 2024 Thank you very much for your feedback.
Please note that the Athens City Pass is composed of more attractions than just the Acropolis and therefore costs are incurred.
Regarding the necessity to use public transportation to collect your ticket, we understand how this can detract from the convenience we aim to provide. We are always looking for ways to improve our services and your feedback is invaluable in helping us address these issues.
Best regards
Your Turbopass-Team
Had an amazing time in Athens
Had an amazing time in Athens Turbopass was worth the money only criticism was the hop on hop off bus voice over was awful loud music being played in the background so couldn’t hear a word off information.
Date of experience : July 01, 2024
Reply from Turbopass
Jul 14, 2024 Thank you for your feedback! We're delighted to hear that you had an amazing time in Athens and found the Turbopass worth the money.
We apologize for the inconvenience you experienced with the hop-on hop-off bus voiceover. Your comments about the loud music making it difficult to hear the information are important to us, and we will pass this feedback along to the bus company to help improve the experience for future users.
If you have any other questions or need further assistance, please don't hesitate to reach out. We hope to serve you again on your next adventure!
Best regards
Your Turbopass-Team
Never again
We have reservation for 2 days in Rome. We wanted to see the main attractions: the colossuem and Vatican. We also paid for public transportation for 2 days, 2 persons. We received almost nothing: no skip the line recognised at the colosseum and no reservation sent by Turbopass to the Italian Info Point Tourist, therefore, we came to Rome and failed to visit the Vatican. We tried to take the bus tickets from two of the 3 points in Rome. One doesn't work with Turbopass anymore, though our Voucher mentioned it and the other was closed 1h:30' before the displayed schedule. We lost (a lot of)
money and time because of Turbopass. They failed to deliver what they sold.
L.E. You refunded 25€/person and I am not exactly aware what this amount stands for out of the 278€ that we paid and got to visit only the Colosseum, with waiting in line and the rest of the time wasted by runing through Rome, paying bus tickets and wasting our time trying to redeem our access, to reserve our entrances, useless, as you slept on our reservations. Will you pay back all my expenses related to traveling there and not being able to visit because your poor management?!
Next stop: consumers' protection and a court trial to wake you up!
Date of experience : July 09, 2024
Reply from Turbopass
Jul 12, 2024 Hello, thank you for your feedback. We apologize for the inconvenience you experienced during your trip to Rome.
We understand your frustration regarding the issues with the Vatican reservations, as well as the public transportation tickets. We have already processed a partial refund.
We are investigating the problems you encountered and are working with our partners to prevent such issues in the future.
We appreciate your feedback and are committed to improving our services. We hope to provide you with a better experience in the future.
Best regards,
Your Turbopass Team
Jumping through hoops.
The number of hoops one has to jump through in order to activate the pass(es) is incredibly inconvenient for the price. You have to go to one place to get the pass for the subway; another place to get the pass for the under 18 members; the pass is only good at certain points - it’s not worth it. Find another vendor. All could/should be done over email or text and the whole process could be much more streamlined. It’s $500 we paid for basically a $20 bumpy, hot, long bus ride from the airport.
Date of experience : June 27, 2024
Reply from Turbopass
Jul 1, 2024 Thank you for your honest feedback. We're very sorry to hear about the inconvenience you experienced with activating the passes. We understand that having to go to multiple locations to obtain different passes and the limited usability of the pass were frustrating. Your suggestion to streamline the process via email or text is valuable, and we will certainly consider it to improve our service.
We regret that you felt the value did not match the cost, particularly regarding the bus ride from the airport. Your experience is important to us, and we will use your feedback to make necessary improvements.
Best regards
Your Turbopass-Team
Struggle to validate and having to go…
Struggle to validate and having to go searching for the good version of the ticket before entering a touristic sight.
:(
Date of experience : June 18, 2024
Reply from Turbopass
4 days ago Hello, we are sorry to hear about the trouble with validating your ticket. We’re working on improving this process to make it smoother. Thanks for letting us know!
Best regards,
Your Turbopass Team
Easy
Simple process, quick response
very efficient
Date of experience : July 25, 2024
Reply from Turbopass
12 hours ago Hello,
Thank you very much for your great review!
We are pleased that you like the booking process.
Best regards
Your Turbopass Team
We booked late
We booked late. We were able to book transport, admission to the Coluseum and the Vacitan and all item arrived to my email. We fly to Rone in two day. Delighted to have all these sorted before we land.
Date of experience : July 06, 2024
Reply from Turbopass
Jul 9, 2024 Thank you for your feedback! We're thrilled to hear that you were able to book transport and admission to the Colosseum and the Vatican, and that all items arrived promptly in your email.
It's fantastic to know that you have everything sorted before you land in Rome, especially given the short timeframe. We hope you have a wonderful trip and enjoy all the incredible sights and experiences that Rome has to offer.
Best regards
Your Turbopass-Team
Trying to find where to redeem it was…
Trying to find where to redeem it was tricky. Inevitably you had to ask around to get directed and sometimes it was quite a walk away from the venue. There appears to be loads on here, but in reality most of the places we wanted to visit were free anyway. Helpful to get the fast passes though as queues are always bad in Rome particularly when it's very hot.
Date of experience : May 29, 2024
Reply from Turbopass
Jun 21, 2024 Hello, thank you for sharing your experience.
We apologize for the difficulty you encountered in finding the redemption points for your voucher. We are sorry that our city pass did not meet your expectations regarding the attractions included. Your feedback is valuable to us as we strive to improve our service and offerings.
We're pleased to hear that the fast passes were beneficial in navigating the queues, particularly in Rome's hot weather.
If you have any further comments or suggestions, please feel free to reach out to us directly. We're here to assist you and ensure a better experience in the future.
Your Turbopass Team
Very quick and easy to obtain.
Very quick and easy to obtain.
Clear communication.
Date of experience : July 23, 2024
Reply from Turbopass
2 days ago Hello Peter,
Thank you very much for your positive review.
We are pleased that you were satisfied with your City Pass.
Best regards
Turbopass Team
Easy to navigate
Easy to navigate. Going to Italy for 12 days. Hopefully the reservation process goes smoothly. Also is it possible that we can use the card for airport transfer when we fly back on august 5? Thank you
Date of experience : June 29, 2024
Reply from Turbopass
Jun 30, 2024
We are glad to hear that navigating was easy for you. Enjoy your 12 days in Italy! Regarding the airport transfer on August 5th, please check the card's terms to see if it includes airport transportation. If you need further assistance, feel free to ask. Thank you!
Best regards
Your Turbopass-Team
Company activity See all
Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 66% of negative reviews Replies to negative reviews in 1 weekAbout Turbopass
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Contact
kontakt@turbopass.com Niederwall 53 33602 Bielefeld GermanyCategories
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